We stand behind all of our products and your satisfaction is very important to us. All purchases made from Cyberactive Security, LLC (“THE COMPANY”) (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Digital Products and Downloads Policy
All digital and downloadable product sales are final unless otherwise stated. We do not offer digital product refunds once a download/digital access has been assigned to you, as there is nothing we can retrieve back.
See below for specific products that qualify for a refund policy.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department by emailing firstname.lastname@example.org so we can resolve the issue.
Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way and is strictly prohibited unless given written consent from THE COMPANY.
Payment Plan Policy
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the original purchase price of the product.
Failed payments may result in formal collection efforts. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to THE COMPANY and will not be refunded.
Any accesses to digital products, platforms, or services will be removed and the corresponding account will be deleted.
Cyberactive Security Training Access
You will receive access to the Cyberactive Security training platform for the amount of time that was stated on the product description you purchased.
If you have any problems accessing the training platform and/or the digital content you have purchased, please contact our Customer Support Department by emailing email@example.com so we can resolve the issue.
Purchase of a THE COMPANY training product does not grant rights to the buyer to share, reproduce or resell the product in any way and is strictly prohibited unless given written consent from THE COMPANY.
Upon a processed refund, all accesses to digital training products, materials, and services will be immediately removed. THE COMPANY also reserves the right to refuse any future purchases to prevent fraud or refund abuse practices.